Client Relationship Executive / Relationship Manager

Key Responsibilities:

1. Client Communication & Relationship Management -

   • Act as a direct point of contact for assigned clients.  

   • Handle client calls, messages, emails, and day-to-day communication professionally.  

   • Understand client concerns, requirements, feedback, and expectations clearly.  

   • Build healthy long-term relationships with clients through regular interaction and support.

   • Maintain a professional and positive communication experience at all times.   
      

2. Client Coordination & Follow-Ups -

   • Coordinate between clients and internal teams including developers, designers, and management.  

   • Follow up with clients regarding project updates, approvals, pending information, and deliverables.  

   • Ensure smooth communication flow between all stakeholders.  

   • Schedule meetings, update clients regarding progress, and maintain communication records.
     
     

3. Support Ticket & Issue Management -

   • Understand client issues properly and create structured support tickets/tasks for the technical team.  

   • Track issue status and ensure timely updates are communicated back to clients.  

   • Maintain organized records of complaints, requests, and resolutions.  

   • Ensure clients receive proper responses and support within expected timelines.
     
     

4. Feedback, Retention & Customer Experience -

   • Call clients regularly to collect feedback regarding services, projects, and support quality.  

   • Understand customer satisfaction levels and identify areas for improvement.  

   • Maintain strong post-service relationships with clients.  

   • Help improve customer retention and overall client experience. 
     
     

5. Payment & Administrative Follow-Ups -

   • Follow up professionally regarding pending payments, invoices, approvals, and documentation.  

   • Coordinate with accounts or management teams for payment-related communication.  

   • Maintain proper communication records and follow-up updates.      
     
     

6. Documentation & Reporting -

   • Maintain proper records of client communication, updates, meetings, and follow-ups.  

   • Update CRM systems, support sheets, or internal tracking tools regularly.  

   • Prepare basic reports related to client interactions and pending activities.  

   • Ensure communication and documentation are properly organized. 

Required Skills & Qualities :

• Excellent communication skills in English, Hindi, and Marathi.  

• Strong interpersonal and relationship-building ability.  

• Professional speaking skills with confidence and clarity.  

• Good listening and problem-understanding capability.  

• Ability to handle clients calmly and professionally.  

• Good follow-up discipline and coordination skills.  

• Basic computer knowledge including email handling, Excel/Google Sheets, and documentation.  

• Strong ownership mindset and responsibility toward client handling. 

Preferred Qualifications :

• Experience in customer relationship management, telecalling, client servicing, front desk, support coordination, or customer handling roles.  

• Experience in IT companies, service-based businesses, agencies, or customer support environments is preferred.  

• Familiarity with CRM software or support ticket systems is an advantage.  

• Understanding of basic business communication and professional email etiquette.   

Bonus Skills (Good to Have) :

• Basic understanding of software/web/mobile app services  

• CRM handling experience  

• Client onboarding experience  

• Meeting coordination and presentation skills  

• Social media or WhatsApp business communication handling 

Application Requirements:

Candidates must share the following during the application process: 

• Updated resume  

• Previous customer/client handling experience details  

• Languages known and communication proficiency  

• Any customer support or relationship management experience  

• References (if available)  

Why Join Us:

• Opportunity to work directly with clients across different industries and business domains.  

• Exposure to real business communication, project coordination, and professional client handling.  

• Growth-oriented and professional work environment.  

• Opportunity to improve communication, coordination, and business management skills.  

• Work closely with management and core business operations.  

• Competitive salary with performance-based growth opportunities and incentives.    

Hiring Process:

1. Resume Screening  

2. Communication Round  

3. Practical Client Interaction Assessment  

4. Final Discussion 

Note:

We are looking for someone who is confident, professional, communication-focused, and passionate about building strong client relationships while ensuring an excellent customer experience.